Terms of Service

Account Creation

To use certain features, you must create an account by providing:

• Accurate and complete information
• A valid email address
• A secure password

Account Security

You are responsible for:

• Maintaining the confidentiality of your password
• All activities under your account
• Notifying us immediately of unauthorized access
• Using two-factor authentication when available

We are not liable for losses from unauthorized account use.

Account Termination

We may suspend or terminate your account if you:

• Violate these Terms
• Provide false information
• Engage in fraudulent activity
• Fail to pay applicable fees

You may delete your account at any time from account settings.

Landlords

As a landlord, you:

• Warrant that you own or have authority to manage listed properties
• Are responsible for accuracy of property information
• Must comply with fair housing laws
• Are responsible for lease terms and rent collection

Property Managers

As a property manager, you:

• Warrant that you have authorization from property owners
• Must manage properties in accordance with agreements
• Are responsible for tenant communications
• Must maintain accurate records

Tenants

As a tenant, you:

• Must provide accurate information in applications
• Are responsible for timely rent payments
• Must report maintenance issues promptly
• Agree to communicate respectfully

Subscription Plans

RentKee offers multiple subscription tiers:

• Free Plan: Limited features
• Pro Plan: $49/month
• Pro+ Plan: $129/month
• Enterprise Plan: Custom pricing

Payment Processing

• Payments processed through Stripe
• Subscriptions renew automatically unless canceled
• You authorize recurring charges
• Failed payments may result in service suspension

Cancellation and Refunds

• Cancel anytime from account settings
• Cancellation effective at end of billing period
• No refunds for partial months
• See Refund Policy for details

Rent and Deposit Payments

Rent, deposits and other charges paid through RentKee are processed by Stripe, LLC ("Stripe"). RentKee does not hold these funds. Each payment is made to the landlord's own Stripe account, and Stripe pays it out to the landlord's bank on that account's payout schedule.

• Stripe's terms. Landlords who accept payments must hold a Stripe account and agree to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement (together, the "Stripe Services Agreement"), as Stripe may modify it from time to time. Stripe, not RentKee, is the provider of the payment processing services.
• RentKee acts on your behalf. A landlord authorizes RentKee to create and manage their Stripe account, to accept payments from tenants on their behalf, and to instruct Stripe to process charges, refunds (including the return of security deposits) and dispute responses for them. A tenant's payment counts as paid to the landlord once Stripe receives it.
• Fees. RentKee charges a fee on payments. Before a tenant authorizes a payment, the payment summary shows the amount, any fee added to it, and the total that will be charged. RentKee collects its fee by instructing Stripe to deduct it from the payment, so it comes out of the landlord's Stripe account balance. Stripe's own fees may also be deducted from that balance. A payment refunded in full is refunded with its fee.
• Information shared with Stripe. Landlords and tenants authorize RentKee to share information about them, their business and their transactions with Stripe. Stripe may share information with RentKee about a landlord's Stripe account, including its verification status and the outputs of Stripe's fraud and risk models. See our Privacy Policy.
• Bank debits. A tenant paying by bank account authorizes each debit, or, with auto-pay on, each rent debit on its due date until auto-pay is turned off.
• Disputes about the underlying rent or lease are between landlord and tenant

Your Content

You retain ownership of content you create (property listings, photos, documents). By using the Service, you grant RentKee a worldwide, non-exclusive license to:

• Host, store, and display your content
• Process and transmit your content as needed
• Create backups for service reliability

Our Content

RentKee owns all rights to:

• Service design, features, and functionality
• Software, code, and algorithms
• Trademarks, logos, and branding
• Documentation and materials

Governing Law

These Terms are governed by the laws of the State of Minnesota, United States, without regard to conflict of law provisions.

Informal Resolution

Before filing a claim, contact us at [email protected] to resolve disputes informally.

Arbitration

For disputes exceeding $10,000, you agree to binding arbitration under the American Arbitration Association (AAA) rules. Arbitration is individual; no class actions permitted.